Help
Get support
Email support, Discord, docs, and how to report a bug. We aim to acknowledge every email within one business day, Monday through Friday.
If these docs do not answer it, reach us directly.
techsupport@memories.ai for technical issues, account questions, and anything that needs a private reply.
- Hours: Monday through Friday, 9:00 AM to 6:00 PM Pacific Time (US public holidays excluded)
- First response: we aim to acknowledge every email within 1 business day
- Most questions get a real answer within 2 business days
- Production-blocking issues: put
URGENTin the subject and say what is down
Discord
The Discord is monitored during business hours. Use #support and #bug-reports.
Report a bug
Email support with:
- What you were doing
- What you expected, and what happened
- App version (Settings → About) and operating system
- A screenshot or a short screen recording, if you have one
Security issues go to the Security page, not the public Discord.
Sales
For teams, procurement, or partnerships use Contact Sales. That inbox is faster for pricing than support.
The longer version of this page lives at /support.
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