Common issues

Most problems are permissions, a quit app, or the wrong installer. Work top to bottom.

The app will not install or open

Mac

• Confirm Apple Silicon. Intel Macs are not supported.
• Confirm macOS 13 or later.
• If Gatekeeper blocks the app: System Settings → Privacy & Security → Open Anyway.
• Re-download Luci-arm64.dmg from /download.

Windows

• Confirm 64-bit Windows 10 or later.
• If Windows warns on the installer: More info → Run anyway, only if the file came from the download page.
• Quit an older LUCI from the tray before running setup again.

Nothing is being captured

1. Is LUCI running? Capture stops when you quit.
2. Recheck screen and microphone permissions. After a change, quit and reopen LUCI.
3. On Mac, screen recording permission often requires a relaunch before it sticks.
4. Confirm you are working on this computer. LUCI cannot see a meeting that is only on your phone.

The meeting has no notes, or only my voice

• Your microphone captures you. Their side comes through the speakers on this computer. You need both for a full meeting.
• The call has to play on this machine, not only on a headset routed somewhere else.
• Confirm the meeting app is not muted, and that LUCI is allowed screen and microphone.

No bot should appear in the participant list. If you invited a notetaker, that was not LUCI.

Search cannot find something I know I saw

• LUCI only remembers hours it was running.
• Try a more specific time or the app name. See Search your memory.
• Sensitive details (cards, keys, passwords) are blacked out before save, so they will not appear.

Claude, Cursor, or Codex cannot see my memory

1. LUCI must be running.
2. Screen memory must be on.
3. Confirm the official skills are installed. In LUCI: Settings → Agent access. Or install from Memories-ai-labs/Luci-skills.
4. If you connected over MCP instead, copy the connection from the Screen Memory panel again. It belongs to this install of LUCI.

The memory stays on this machine. If the agent is connected but returns nothing, there may not be captures in the window you asked about yet. See Install skills.

Updates did not land

• Direct download: reopen LUCI, or get the latest from /download.
• Microsoft Store: updates arrive later. Open the Store page and check for updates there.

Still broken

Email techsupport@memories.ai with the app version (Settings → About), your OS, and what you expected versus what happened. The full channel list is on Get support.