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LUCI Support

Last updated: May 26, 2026

We’re here to help you get the most out of LUCI. Whether you have a technical question, hit a bug, or want to share product feedback, this page lists every way to reach us.

Technical support email

For technical issues, account questions, integration help, or anything else that needs a private response, email techsupport@memories.ai. This is the fastest channel for case-by-case troubleshooting.

  • Support hours: Monday – Friday, 9:00 AM – 6:00 PM Pacific Time (excluding US public holidays).
  • First response SLA: We aim to acknowledge every support email within 1 business day. Most questions receive a substantive reply within 2 business days.
  • Urgent production issues: Include “URGENT” in the subject line and describe impact (e.g. affected feature, integration, or user count). We prioritize these ahead of the queue.

Community & live chat

Join our Discord community to chat with the LUCI team and other users in real time. We actively monitor the #support and #bug-reports channels during business hours and answer questions, share workarounds, and post status updates.

Documentation & knowledge base

Most setup, configuration, and feature questions are covered in our self-service resources:

  • Docs — install, permissions, capture, memory, and Agent Bridge.
  • Memories — how the memory store works and how to query it.
  • Chat — using LUCI’s assistant interface.
  • Integrations — connecting LUCI to Zoom, Slack, and other apps.
  • Changelog — recent releases and fixes.
  • Blog — guides, tutorials, and product walkthroughs.

Reporting bugs

Found something broken? Email techsupport@memories.ai with:

  • A short description of what you were doing.
  • What you expected to happen and what actually happened.
  • App version (Settings → About) and operating system.
  • Screenshots or a short screen recording if possible.

For suspected security vulnerabilities, please follow the responsible-disclosure process on our Security page instead of opening a regular support ticket.

Sales & partnerships

If you’re evaluating LUCI for your team or interested in a partnership, please use Contact Sales instead — that team can answer pricing, procurement, and enterprise-deployment questions faster than our support inbox.

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